Privacy Policy

Welcome to Nicotine Pouches Australia. Your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.

1. Information We Collect

We collect information that you provide directly to us, as well as information automatically collected when you browse our store.

• Personal Data: When you create an account, place an order, or contact us, we may collect personal identifiers such as your name, billing/shipping address, email address, phone number, and date of birth (required for strict age-verification protocols).

• Payment Data: All payments are processed through secure, third-party payment gateways. We do not store your credit card or financial details on our servers.

• Device and Usage Data: We automatically collect details about your device, including IP address, browser type, pages viewed, and the links you clicked to help optimize your shopping experience.

2. How We Use Your Information

We use the collected information for purposes necessary to run an efficient e-commerce platform, including:

• Order Fulfillment: Processing payments, managing shipments, and providing order tracking.

• Age Verification: Confirming that you meet the legal age requirements to purchase nicotine products in Australia.

• Customer Support: Responding to your comments, questions, and providing updates.

• Marketing Communication: If you opt-in, sending you newsletters, promotions, or updates about new arrivals (you can opt-out at any time).

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We only share data with trusted service providers essential to our business operations:

• Delivery Partners: Courier and postal services (e.g., Australia Post) to ship your orders.

• Payment Processors: Secure payment gateways to complete transactions safely.

• Compliance & Legal Obligations: If required by law, we may disclose your information to comply with Australian legal authorities, regulations, or enforceable government requests.

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, remember your cart items, and analyze website traffic. You can choose to disable cookies through your browser settings; however, doing so may limit your ability to use certain features of our e-commerce store.

5. Data Security

We implement robust, industry-standard security measures—including SSL encryption—to protect your personal information during transmission and storage. While we take every reasonable precaution, no method of transmission over the internet is $100\%$ secure, and we cannot guarantee absolute security.

6. Your Rights (Australian Privacy Principles)

In accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:

• Access the personal information we hold about you.

• Request corrections to inaccurate or outdated information.

• Request the deletion of your account and personal details (subject to legal or financial record-keeping obligations).

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any changes will be posted on this page with an updated “Effective Date.”

8. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how your data is handled, please contact our privacy compliance team:

• Email: info@nicotinepouchesoz.com